* A person has been appointed to implement and adhere to the health protocol, organize a crisis management team, as well as special cleaning and feeding teams, in case of a suspected outbreak.
* Upgraded cleaning and disinfection services with a specific application program per area and service of our hotel and disinfectants certified for the treatment of coronavirus in cooperation with international companies.
* Identification of high touch surfaces per room and application of extra disinfectants during the day. Our goal is to ensure effective prevention and treatment of COVID19 disease, protecting the health of our customers, our staff with the least possible impact on the environment.
* All indoor common areas and rooms are ventilated daily.
* Collaboration with an accredited laboratory for detailed physicochemical and microbiological analysis of food, water, swimming pools, sea, biological station, legionella and disinfection efficiency of indoor surfaces. Sampling of critical points (knobs, stair handrails, lift buttons, surfaces, etc.) to verify the cleaning programme followed.
* Markings for the rules of operations in each facility with all health and safety measures, as well as maintaining the required distance of 1.5 m.
* In all the installations provided for by the Protocol, floor markings have been added to ensure that the required distance of 1.5 m is observed.
* In all facilities provided by the protocol disinfectants have been added & mandatory use before entry and at exit.
* Any developments and new data are monitored and the hotel’s operating protocol is adjusted accordingly.
* Neptune Hotels has been implementing management systems since 2005. Specifically, it has ISO 9001:2015, ISO22000:2005 (HACCP), TRAVELIFE (Environment-Sustainability) and Health & safety.
STAFF
* Trained staff in all departments, in terms of personal hygiene, adherence to prevention measures and avoidance of possible coronavirus transmission as well as the respective rules for their department based on the National Health Protocol, WHO, ECDC, CDC, etc.
* Use of personal protective equipment (gloves, masks, disposable apron) by the cleaning staff and maintaining the required distance of 1.5 m.
SUPPORT
* Based on health protocol check-in times will be from 15:00 and check-out will be at 11:00 am.
* Entrance with automatic function for contactless access to the reception area.
* Provision of antiseptic for hands, mandatory use before entry & control by staff for its use.
* Design of the reception area with floor markings for the convenience of the visitor and the maintenance of the required distance of 1.5 m.
* Application of electronic media (tablets) for quick customer service at check-in, which is disinfected after each use.
* Placement of a protective plex glass partition between employees and customers served.
* The special medical equipment as specified by the EODY for the case of a case will be available at the reception area:
Disposable gloves and masks – Antiseptics – Cleaning wipes – Apron – Long-sleeved gown – Laser thermometer.
* Disinfecting guest luggage with a steam cleaner or a suitable certified disinfectant spray.
* The room entry card, disinfected, is delivered in an individual envelope together with useful information we have prepared about our hotel and the COVID 19 disease.
* Fast check-in for vulnerable groups.
* In case of using the lift the mask is mandatory and the capacity is 1 person and 2 persons (if it is the same family).
CLEANING OF COMMUNAL AREAS
* Upgrading the cleaning and disinfection program of all public areas with specially certified products and specialized cleaning equipment from internationally recognized companies.
* Use of certified cleaning equipment per common area and everything that is reused is washed at 60 degrees after each use.
* Use a steam cleaner or certified disinfectant on high-touch surfaces for more frequent disinfection during the day (doorknobs, elevator knobs, stair handrails, chairs, sofas, handles, etc.).
* Regular and more thorough cleaning of public toilets-WCs every half hour and additional cleaning and disinfection interventions during peak hours.
ROOM CLEANING
* The already high level of cleaning after the departure of the client, is enriched with detailed cleaning and additional disinfection of all surfaces and most often ignored parts of the room such as curtains, fabrics, furniture, lamps, switches, hangers, chair handles, etc.
* Use of a steam cleaner to clean the room after the departure of the client.
* Each room is cleaned with a separate set of cloths and sponges, which are transported in separate bags for washing in a washing machine at a temperature above 60°C after each use.
* Specific waste management rules regarding dirty linen, recyclables, as well as clean linen, room preparation and transport and handling in the laundry area, to ensure that cross-contamination is avoided and staff and customers are protected.
* Limitation of frequency of room cleaning and will be carried out additionally in any case requested by the client.
* Upon request of the client , the following room amenities are available: kettle, tea, coffee & coffee maker, bottle opener, pen & pad, laundry service.
RECEIPT-STORAGE & KOYZINA
* Stricter adherence to the management and implementation procedures of the system (ISO 22000:2005 food safety); (ISO 9001:2015) with the addition of appropriate protection measures to avoid possible contamination of food with the coronavirus.
* Receipt: Inform all suppliers of the practices and protective measures that our hotel takes when receiving the products and requires compliance by the staff of the supplying companies during the transport and delivery of their products.
* Receipt: Enhanced pest control program at product receiving entrances to avoid undesirable organisms that may host the coronavirus.
* Receipt: Strict No entry to non-workers and closure of the premises after each unloading.
* Receipt: Provision of disinfectant & mandatory use of staff and suppliers before unloading of products and after each transport/storage of each different category of products.
* Receipt: Use of a steam cleaner to disinfect the packages upon receipt
* Reception, Kitchen: Upgrade the cleaning program of the areas by disinfecting the Trolleys and all unloading/transportation equipment daily after each use.
* Kitchen: Strict prohibition of entry to suppliers, staff of other departments or cooperating workshops. If necessary, a visitation form is completed, all protective measures (gloves – mask – mask – dust mask – disposable gown, shoe cover) and mandatory hand disinfection before entry are mandatory. The designated work is completed and only in the) respective areas.
* Kitchen: Special lances in each kitchen section for hand washing , with all required equipment and extra hand antiseptic for intermediate hand disinfection and when staff enter the kitchen areas.
* Kitchen: Upgrade cleaning and disinfection programs per kitchen area and equipment ,with increased frequency of disinfection of critical surfaces and utensils.UV disinfection of knives.
* Kitchen: set up all the washing machines for washing dishes, plates, glasses etc. equipment to be washed at a temperature above 60oC and the last rinse to be done at 80oC.
* In cooperation with an external accredited laboratory, microbiological checks on surfaces, equipment and generally critical points (knobs, cutting and working plates, knives, refrigerator handles, cooking utensils, etc.) were increased to verify the disinfection program followed.
RESTAURANT & BAR
* Stricter adherence to the management and implementation procedures of the system (ISO 22000:2005); (ISO 9001:2015).
* Maximum capacity of guests entering and being served in the restaurants according to the current health protocol
* Mandatory hand disinfection before entry & control by the staff for the use of the provided antiseptic.
* The catalogues will also be in electronic format (with QR code) and the printed catalogues will be disinfected after each use.
* Upgrading the cleaning and disinfection program of sanitary facilities.
* Signage for the rules of operations in each bar with all health and safety measures, as well as maintaining the required distance of 1.5 m.
* Floor markings for compliance with the required distance of 1.5m.
* Minimum distance between tables depending on the layout and the space (outdoor-semi-outdoor) is from 0,70m. up to 1,80m in accordance with the applicable health protocol.
* Central Restaurant: The Breakfast and Evening Buffet is maintained. Serving will be carried out exclusively by catering staff who are equipped with personal protective measures (mask and gloves) and will observe the necessary protection and distance measures in order to avoid customer contact with the food and utensils on the buffet.
* Central Restaurant: Installation of plex glass partition on the buffet.
* Central Restaurant: The wine lists will also be in electronic format (with QR code) and the printed lists will be disinfected after each use.
* Central Restaurant: With regard to the communal, automatic serving devices (coffee – tea juice) etc., service will be provided exclusively by the catering staff on request.
* Central Restaurant: Disposable tablecloths on tables instead of tablecloths and the disinfection of the seats – tables will be done after each use.
* Restaurants: No entry to those without work.
* Restaurants: Disposable tablecloths on tables instead of tablecloths or runners and disinfecting of seats – tables will be done after each use.
* Restaurants: Restaurants will be closed one day a week.
* Bars: Mobile app for contactless orders from the sunbeds.
* Bars: The catalogues will also be in electronic format (with QR code) and the printed catalogues will be disinfected after each use.
* Bars: Seats & tables will be disinfected after each use.
* Bars: Only packaged individual accompaniments are provided when consuming drinks.
* Bars: No garnishes are used in cocktails.
POOLS – BEACH
* All outdoor pools & the beach will operate normally.
* Markings for the rules of operation in each pool with all hygiene and protection measures, as well as maintaining the required distance of 1.5m.
* The maximum total number of bathers using each pool and the hotel’s beach at the same time has been set, according to the current health protocol.
* The minimum distance between the umbrellas is 4 m.
* The procedure for using the pool has been revised with the mandatory use of showers before and after using the pool, as well as the use of disinfectant when entering the pool.
* The water cleaning and disinfection program in the swimming pools has been upgraded in accordance with the applicable sanitary protocol. Disinfection and recording of the values of the quality indicators are carried out by automatic dosing machines.
* A daily monitoring program is implemented by specially trained staff of the maintenance department, which intervenes immediately when quality indicators are not within the required limits throughout the day.
* Upgrade the cleaning program of the facilities and equipment by disinfecting tables, chairs and seats after each change of use.
* The policy of the beach towel supplied by the customer upon arrival in the room is applied, which can be changed throughout the day in the towel service.
* In cooperation with an external accredited laboratory, monthly laboratory analyses and sampling at critical points are carried out to verify the correct implementation of the water and high-touch surface disinfection program of the swimming pools.
SPORTS FACILITIES – GYM – WATERSPORTS
* Review of the cleaning and disinfection program of sanitary facilities.
* Signs with information on the rules of operations with all health and safety measures, as well as the required distance of 1.5m.
* Maximum capacity of visitors entering and being served on site according to the applicable health protocol.
* Provision of hand sanitizer & mandatory use before entering and during exit.
* Gym, Watersports: placing a protective plex glass partition in the reception area.
* Gym: Entry by pre-arrangement and mandatory registration of their details as required by the health protocol.
* Gym: Distance between machines 2 m per apparatus.
* Gym: Cleaning and disinfection of the machines after each use by the hotel staff.
* Gym: The use of sauna and Jacuzzi changing rooms will not take place under health protocol.
* Gym: Free bottled water and towels provided by the staff to each guest
* Watersports: register for the program via the mobile app or at the cashier.
* Watersports: maximum number of participants per course.
* Watersports: cleaning and disinfecting equipment, life jackets and wetsuits after each use.
* Watersports: maintain a distance of 2 meters between the trainee and the instructor.
* Watersports: students can use the same uniforms throughout their stay.
OPEN SPORTS FIELDS
FOOTBALL – BEACH VOLLEYBALL – SPORTS OFFICE (TENNIS) – BADMINTON – BIKE STATION
* Maximum capacity of visitors entering and being served on the premises according to the applicable health protocol.
* Notes on the rules of operations with all hygiene and protection measures, as well as the observance of the distance of 1.5 m.
* Provision of antiseptic for hand disinfection with mandatory use before entry and at exit.
* Use of personal protective equipment by the staff (gloves, masks).
* Upgrading the cleaning and disinfection program of facilities and equipment.
* Cleaning and disinfecting equipment after each use.
* Tennis, Badminton: Maximum number of participants per lesson according to the current health protocol.
* Tennis: Visitors’ entrance with pre-conference and mandatory recording of their data, as required by the health protocol.
* Tennis: Clean and disinfect equipment after each use.
* Bike Station: cleaning and disinfecting of bicycles and other equipment after each use.
SPA
* Notes on the rules of operations with all health and safety measures, as well as maintaining the required distance of 1.5 m.
* Maximum capacity of visitors entering and being served in the spa area according to the applicable health protocol.
* Customer service by appointment only.
* Placement of a protective plex glass partition in the spa reception area.
* Use of personal protective equipment (gloves, masks) for customers & staff.
* Provision of disinfectant & mandatory use before entry and during exit.
* Physical distance and floor markings on the Reception.
* The use of the indoor swimming pool and the jacuzzi, sauna, steam room, steam bath will not be carried out according to health protocol.
* The client is not allowed to bring personal belongings.
* Prohibition of entry to those without work.
* Staff service for the following services: manicure, pedicure, facial treatments, body treatments, massage, hairdressing
* Deep disinfection of premises after each service use for 30 minutes with a steam cleaner.
* Mandatory use of a mask in the spa areas.
NEPPI COUNTRY
* Based on the national health protocol, the indoor areas will not operate without affecting the operation of NEPPI LAND outdoors.
* Notes on the rules of operations with all health and safety measures, as well as maintaining the required distance of 1.5 m.
* Use of outdoor facilities with a maximum number of children served in accordance with the current health protocol.
* Provision of antiseptic for hand disinfection.
* The cleaning and disinfection program of the outdoor areas has been upgraded.
* Trained staff in following appropriate protocol practices and implementing all necessary protective measures.
* Checking by the staff that the distances between children are maintained.
* Use of personal protective equipment by the staff (gloves, masks).
* Any children’s activity that has contact with the body such as (face painting) and other similar activities are not allowed.
*Ban on entry for those without work.
ANIMATION ENTERTAIMENT
* Notes on the rules of operations with all health and safety measures, as well as the physical distance during live events.
* Review of the cleaning and disinfection program of sanitary facilities.
* Provision of disinfectant & mandatory use before entry and during exit.
SHOPS INSIDE THE HOTEL
* Maximum capacity of visitors entering and being served on the premises in accordance with the applicable health protocol.
* Notes on the rules of operations with all hygiene and protection measures, as well as the observance of the distance of 1.5m.
* Floor markings for distances.
* Compliance with the cleaning and disinfection program of the facilities.
* Provision of disinfectant & use before entering and during exit
* Use of personal protective equipment (gloves, masks) by staff and recommendation for their use to customers.
* Mini Market: placement of a protective plex glass divider in the checkout area.
MEANS OF TRANSPORT (STAFF/CUSTOMERS)
* Capacity on the means of transport is at 50% according to the current protocol
* Mandatory use of personal protective equipment by staff (driver, escorts) and customers (gloves, mask).
* Provision of antiseptic for hands, mandatory use before entering the vehicle & control by staff for its use.
* Upgrade the cleaning and disinfection program of the transport vehicles with emphasis and increase the frequency of cleaning and disinfection of “high-touched points” after each use.
